Documentation and back-office support for freight forwarders, shipping lines, and logistics companies
Greenline handles bills of lading, customs paperwork, and shipment administration for freight forwarders, 3PLs, and shipping lines, working in step with European business hours.
An operations partner, not an outsourcing vendor
We're not a generalist BPO that added “logistics” to a services list.
Logistics people, not call-center people
Our team comes directly out of third-party logistics operations — we've booked the shipments, chased the PODs, reconciled the freight invoices, and fielded the 6am client calls ourselves. When you outsource your back office to us, you're handing it to people who already understand a bill of lading, a demurrage dispute, or a rate confirmation without a training manual.
Built for European time zones, not around them
Based in Mauritius (GMT+4), our working day overlaps almost entirely with Central European business hours — a 2–3 hour gap, not the 5–12 hour gap you'd get with a typical offshore location. Your team gets same-day responses, live handovers, and the ability to jump on a call mid-afternoon your time, not a queue that resolves overnight.
The nearshore experience, at offshore economics
European nearshoring options offer proximity but at rising labour costs. Classic offshore destinations offer cost but stretch communication and time-zone alignment. Mauritius gives you both: a bilingual (English/French) workforce, strong data-protection and compliance culture built on decades of serving European and UK financial services clients, and a genuine cost advantage — without the trade-offs either extreme forces you to accept.
An extension of your team, not a black box
Dedicated agents assigned to your account, not a rotating pool. Direct lines of communication with the same people each week. Reporting built around the KPIs that actually matter to a 3PL or shipping line — TAT on documentation, invoice accuracy, exception resolution time — not vanity metrics.
Scalable without the hiring headache
Add capacity for peak season or a new trade lane in weeks, not months. Scale back just as easily when volumes shift. You keep the flexibility of a variable cost structure without sacrificing continuity or institutional knowledge of your account.
Actual operational understanding
We're not reading a script. We can talk through container tracking discrepancies, freight audit exceptions, customs documentation queues, or carrier booking workflows because we've handled them from the inside. That's the difference between an outsourcing vendor and an operations partner.
Documentation support across ocean, air, and back-office
Outsource the paperwork behind every shipment to a team that specializes in it.
Ocean Freight Documentation
- Bill of Lading drafting, checking, and amendment handling
- Shipping instructions processing from shipper to carrier
- Cargo manifest preparation
- Freight release and telex release coordination
- Sea waybill processing
Customs & Compliance Support
- Certificate of Origin processing
- Dangerous goods documentation (DGD)
- Pre-clearance document checking before cargo arrives
Air Freight Documentation
- Air waybill (AWB) preparation and checking
- Cargo manifests for air shipments
- Shipper's Letter of Instruction (SLI) processing
Back-Office & Admin
- Shipment status updates and tracking coordination
- Invoice checking and freight audit support
- Data entry into their TMS/freight management system
Customer Service Support
- Document distribution to shippers and consignees
- Exception flagging and follow-up
Let's talk about your documentation volume
Tell us a bit about your operation and we'll get back to you.
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